FAQ

Frequently Asked Questions

How do I choose a product?

Review the product’s intended use, full ingredient list, directions and precautions before purchasing. If you are unsure about suitability, contact Climaderm before ordering.

Where can I find ingredients and usage instructions?

Check the product information and packaging for its ingredient list, application instructions and precautions. If any information is unclear or missing, contact us before use.

Can I combine multiple skincare products?

Follow the directions for each product. If you have sensitive skin, a skin condition, or use prescription skincare, ask a qualified healthcare professional about your routine.

How can I ask about an order?

Contact Climaderm through our Contact page with your order number and question. Do not share payment-card details or passwords.

Where can I check delivery and return information?

Review the delivery information shown when ordering and the store’s published shipping and refund policies. Contact us before purchasing if you need clarification.